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A senior couple seated with family on a sunny terrace, planning together

Relocation coordinator

Tell us the situation. We'll show you the right next step.

Two questions route you to a sequenced plan — who acts first, which licensed professionals must be involved, and what to expect in writing before any commitment.

Step 1 — The situation

What brings you here today?

Step 3 — What good looks like

Sample partner-procedure language

These passages show the standard of written procedure GSL expects marketplace partners to publish. They are illustrative drafts — the bracketed “[Partner]” is a placeholder, not a real company.

Sample copy — not a real partner

Intake & identity confirmation

“Before any viewing or reservation, [Partner] confirms the identity of the enquiring family member and, where applicable, written authority to act on the senior's behalf. No medical information is requested at this stage.”
Sample copy — not a real partner

Needs conversation (non-clinical)

“[Partner] records lifestyle preferences, mobility considerations, and budget in plain language. Any assessment of care needs is referred to a licensed clinician; [Partner] does not diagnose, assess, or recommend care levels.”
Sample copy — not a real partner

Written terms before payment

“Availability, monthly pricing, exclusions, deposit terms, and cancellation rights are confirmed in writing by the community before any payment is requested. Quotes state their validity date and the community's registration number where applicable.”
Sample copy — not a real partner

Cross-border handoff

“For international moves, [Partner] provides a document checklist covering visa status, healthcare entitlement, and records transfer — and names the licensed professionals responsible for each. [Partner] does not provide legal, immigration, tax, or medical advice.”

No organisation named or implied on this page has endorsed, reviewed, or adopted these procedures. They do not represent credentials held by GSL, RED International, or any marketplace provider, and they are not a promise that any listed community follows them. Verification status, where shown on a listing, refers only to the checks described on the Trust page.