1. Executive Pricing Decision
This policy establishes the marketplace service fees charged when a reservation is confirmed. It separates housing transactions from nonclinical services and hosted experiences, applies taxes only where legally required, and protects long-stay senior residents through defined fee caps and fee-base limits.
Commercial principle: the price a senior or family sees should be understandable, comparable and complete. Mandatory charges are disclosed before checkout, taxes are itemized, and refundable deposits are excluded from percentage fees.
- VAT, GST, sales tax, occupancy tax and similar charges are separate from the percentage rates unless local law requires tax-inclusive display.
- Rates may change prospectively with advance notice. Confirmed reservations retain the fee terms shown at booking unless the reservation is modified.
| Booking type | Paid by host | Paid by guest | Core rule |
|---|---|---|---|
| Licensed senior-living stay / residency | 15.5% single fee | 0% | Default; fee applies to the defined Booking Subtotal |
| Eligible independent housing — 1 to 29 nights | 3% | 12% | Split fee; guest fee capped at 14.5% after permitted FX adjustment |
| Eligible independent housing — 30 to 89 nights | 3% | 8% | Extended-stay guest discount |
| Eligible independent housing — 90+ nights | 3% | 5% | Exception approval; resident affordability controls apply |
| Nonclinical service | 15%; minimum USD $6 equivalent | 0% | Deducted from service-host payout |
| Hosted experience | 20% | 0% | Deducted from experience-host payout |
| Regulated clinical / referral service | No percentage referral fee | 0% | Fixed technology or subscription terms only after legal review |
2. Core Definitions
| Term | Definition |
|---|---|
| Booking Subtotal | Base accommodation or residency charge plus mandatory provider fees shown at booking; excludes platform fees, government taxes and refundable deposits. |
| Host | A verified housing provider, senior-living community, independent residence, service provider or experience provider offering inventory through the Platform. |
| Guest | The resident, traveler, family member or authorized payer making the reservation. |
| Single Fee | A host-only platform fee deducted from host payout; the guest pays no separate platform service fee. |
| Split Fee | A platform fee divided between the host and the guest. |
| Platform VAT | VAT, GST or service tax imposed on the Global Senior Living service fee itself. |
| Provider Tax | VAT, sales, occupancy, tourism or similar tax on the underlying stay, service or experience. |
3. Stay and Residency Service Fees
Two pricing structures are available. Eligibility is controlled by provider type, integration method, jurisdiction and contract.
- Fee-base exclusions: refundable security, damage or key deposits.
- Government taxes and mandatory public assessments.
- Separately billed, regulated clinical services and prescription products.
- Insurance premiums, third-party financing charges and charitable contributions.
- Amounts refunded, waived or credited before payout.
3.1 Split-fee structure
Designed for eligible independent 55+ housing, senior home-share, private residences and small operators that do not use enterprise property-management integrations.
Host service fee: 3% of Booking Subtotal, deducted from payout. Guest service fee: 12% for 1–29 nights, 8% for 30–89 nights, and 5% for 90+ nights with exception approval.
A cross-currency adjustment of up to +1.5 percentage points may apply when payer and listing currencies differ; the total guest fee may not exceed 14.5%.
Host and guest fees are computed on the same Booking Subtotal. Government taxes and platform VAT are not included in the percentage base, and the guest service fee is capped at USD $2,500 equivalent per reservation unless local policy requires a lower cap.
3.2 Guest service fee disclosure
The guest service fee funds marketplace search, secure payment processing, identity and provider verification, multilingual support, accessibility assistance, reservation servicing and dispute resolution.
Display rule: for short-term lodging offered to U.S. consumers, the first price shown must include all mandatory fees known and calculable at that time; taxes may be itemized separately. Global Senior Living applies the same all-in display standard worldwide.
3.3 Single-fee structure
The entire marketplace fee is deducted from the host payout and the guest pays no separate Global Senior Living service fee. Published default: 15.5% of Booking Subtotal, with a contracted range of 14%–16% where approved by Finance and Legal.
Mandatory for licensed senior-living communities, assisted living, memory care, CCRCs, senior resorts, hotels and serviced residences, and PMS/API-integrated providers.
For 90+ night residency bookings the fee applies to the first 90 nights or first three billing cycles unless an enterprise agreement states otherwise. A resident-protection cap of USD $4,500 equivalent per resident move-in applies unless a lower local cap or approved enterprise agreement applies.
4. Service and Experience Host Fees
Nonclinical service hosts pay 15% of the listed service price, with a minimum fee of USD $6 or local-currency equivalent, deducted from payout; the guest pays no separate platform service fee. The minimum does not apply when the calculated fee is reduced by a platform promotion.
Experience hosts pay 20% of the experience price across lifestyle and culture, wellness, learning and social categories, automatically deducted from payout.
Clinical carve-out: no percentage fee is charged that is tied to the referral, ordering or utilization of regulated healthcare services unless jurisdiction-specific counsel has approved the arrangement in writing. Permitted alternatives may include a fixed software subscription, flat listing fee, fair-market-value administrative services agreement or payment-processing fee not determined by referral volume or value.
Host payout = service or experience price − host service fee − platform VAT on the host fee − approved refunds and adjustments.
| Eligible service examples | Excluded or restricted examples |
|---|---|
| Senior relocation and move management | Skilled nursing billed to Medicare, Medicaid or another government program |
| Housekeeping, laundry and home organization | Paid patient referrals or lead fees for designated health services |
| Meal preparation and grocery assistance | Prescription, diagnostic or therapy services without local legal approval |
| Non-emergency private transport where lawfully offered | Any service requiring a licence the host has not verified |
| Technology setup, concierge and companionship | Any compensation tied to referral volume or value where prohibited |
5. VAT, GST and Indirect Tax
A jurisdiction-aware tax engine calculates platform VAT on the marketplace service fee, while Provider Tax is calculated separately on the underlying stay, service or experience when required.
Tax-base separation: a 12% VAT rate does not mean 12% of the entire booking is charged as platform VAT. Platform VAT is normally 12% of the applicable Global Senior Living service fee; the host may separately owe VAT or lodging tax on the underlying supply.
Platform VAT is applied by identifying the customer for the platform fee, determining place of supply and registration or reverse-charge status, calculating the fee and then the legally required rate, displaying VAT separately unless local law requires inclusive pricing, and adjusting fee and VAT when a reservation changes, is partially refunded or is cancelled.
Rates below are operating defaults for platform-fee tax configuration as of August 30, 2026. Taxability, registration thresholds, exemptions and place-of-supply rules still require local validation, and rates are not hard-coded into public policy text — the checkout tax engine controls the transaction-specific amount.
- Global Senior Living collects and remits taxes only where legally required or where it has expressly agreed to do so.
- Hosts remain responsible for taxes on their underlying accommodation, residency, service or experience unless the Platform confirms collection and remittance.
- Guests and hosts must provide accurate billing address, tax residence and valid tax identification information.
| Market | Platform-fee tax setting | Operational note |
|---|---|---|
| Philippines | 12% VAT | Digital services fall within the Philippine VAT framework; validate B2B/B2C withholding and registration rules |
| United Arab Emirates | 5% VAT | Apply subject to place-of-supply, registration and customer-status rules |
| Saudi Arabia | 15% VAT | Apply where the standard rate and e-service rules require |
| Qatar | 0% launch setting — verify before go-live | Activate only after current local confirmation |
| United Kingdom | 20% standard VAT | Check exemptions or special treatment for the underlying care or accommodation supply separately |
| European Union | Customer-country rate | Use destination rules and OSS where available; country rates vary |
| Canada | 5% GST / 13%, 14% or 15% HST | Apply place-of-supply rules; provincial taxes may also apply |
| Australia | 10% GST | Apply to taxable digital or platform supplies connected with Australia |
| United States | No federal VAT | Configure state and local sales, lodging and marketplace taxes by jurisdiction |
6. Worked Fee Examples
Illustrations use USD and a 12% platform VAT rate. Provider taxes on the underlying stay or service are excluded so the platform-fee calculation remains clear. Figures are examples only, not quotes.
| Example | Calculation | Amount |
|---|---|---|
| A · Split-fee short stay — Booking Subtotal | Given | $1,000.00 |
| A · Host service fee (3%) and VAT on fee | $30.00 + $3.60 | Host payout $966.40 |
| A · Guest service fee (12%) and VAT on fee | $120.00 + $14.40 | Guest total $1,134.40 |
| B · Single-fee licensed community — Booking Subtotal | Given | $2,500.00 |
| B · Host single fee (15.5%) and VAT on fee | $387.50 + $46.50 | Host payout $2,066.00 |
| B · Guest platform service fee | 0% | Guest total $2,500.00 |
| C · Nonclinical service at $200 | $30.00 fee + $3.60 VAT | Net payout $166.40 |
| C · Hosted experience at $100 | $20.00 fee + $2.40 VAT | Net payout $77.60 |
| D · Long-stay cap — first 90 nights at $36,000 | 15.5% would be $5,580 | Capped host fee $4,500 before VAT |
7. Refunds, Changes and Collection
| Event | Service-fee treatment |
|---|---|
| Host cancels | Refund guest-paid platform fees and related platform VAT in full; host penalties are handled under the Host Cancellation Policy |
| Guest cancels during full-refund period | Refund guest-paid service fee and related VAT in full |
| Guest cancels after full-refund period | Service-fee refund follows the cancellation terms disclosed at booking; Provider Tax adjusts as required |
| Partial refund or price reduction | Recalculate fees and VAT proportionately and issue adjustment documentation |
| Reservation extension | Charge the fee only on the incremental Booking Subtotal, subject to long-stay limits and caps |
| Chargeback or payment dispute | The Platform may hold payout and recover documented processing or loss amounts where permitted by contract and law |
| Currency conversion | Show transaction currency, payout currency, exchange rate or conversion disclosure, and any permitted cross-currency adjustment |
8. Price Display and Checkout Standard
- Display the total mandatory price before taxes as early as the first price presentation.
- Provide an expandable breakdown showing base price, mandatory provider fees and platform service fee.
- Show taxes separately with labels such as Platform VAT, Provider VAT, lodging tax or occupancy tax.
- Identify refundable deposits separately and never include them in a percentage-fee base.
- Before final payment, show host cancellation terms, refundability, payment schedule and total price in the payer’s currency.
| Customer-facing label | Use |
|---|---|
| Stay / residency | Base housing or accommodation amount |
| Provider fees | Only mandatory, host-set fees; each fee itemized |
| Global Senior Living service fee | Guest portion only; omitted under the single-fee model |
| Platform VAT / GST | Tax on the Global Senior Living service fee |
| Provider and lodging taxes | Tax on the underlying accommodation or service, as applicable |
| Total | Final amount due for the scheduled payment |
9. Governance and Approvals
- Finance owns rate tables, fee caps, reconciliation and revenue recognition.
- Tax owns registration, place-of-supply logic, invoicing, remittance and rate maintenance.
- Legal approves provider eligibility, consumer disclosures, fee changes and healthcare-service carve-outs.
- Compliance verifies provider licensure and prevents percentage fees on restricted healthcare referrals.
- Product maintains total-price display, consent capture, fee versioning and audit logs.
- Customer Support uses the confirmed price breakdown and policy version when resolving disputes.
| Launch decision | Owner | Status |
|---|---|---|
| Approve 15.5% licensed-provider single fee | Board / CEO / Finance | Pending |
| Approve split-fee eligibility and long-stay guest discounts | Finance / Product | Pending |
| Approve fee caps and first-90-night rule | Board / Finance | Pending |
| Complete market-by-market indirect tax memo | Tax Counsel | Pending |
| Approve clinical-service fixed-fee alternatives | Healthcare Counsel | Pending |
| Validate total-price display and refund notices | Consumer Counsel / Product | Pending |
10. How Our Service Fees Work
Global Senior Living charges a service fee when a booking is confirmed. The fee supports secure payments, verified listings, multilingual assistance, accessibility support and reservation servicing, and your complete price breakdown is shown before you pay.
For guests: most licensed senior-living communities use the single-fee model, so guests pay no separate Global Senior Living service fee. Eligible independent housing may use a split fee; when a guest fee applies, the exact amount is shown before booking and is reduced for qualifying extended stays.
For housing hosts: licensed senior-living providers generally pay a 15.5% host-only service fee. Eligible independent housing hosts may pay a 3% host fee while the guest pays the disclosed guest portion. Fees are automatically deducted from payout.
For service and experience hosts: nonclinical service hosts generally pay 15%, subject to a USD $6 equivalent minimum, and experience hosts generally pay 20%. Regulated healthcare services are subject to separate fixed-fee and compliance terms.
Taxes: VAT, GST, sales tax or similar taxes may apply to our service fee and to the underlying stay or service. Applicable taxes are shown in the price breakdown, and tax treatment varies by jurisdiction and customer status.